SHIPPING & RETURNS

SHIPPING POLICY

It usually takes us 2 days to dispatch your order from our end. It takes the courier companies 5-7 days to deliver the order. So the total delivery time is 7-10 Days.

 

We have partnered with leading courier companies to deliver your products as fast as possible.

​​RETURN & EXCHANGE POLICY​

Since the products are made on demand it is not possible for us to return the products unless they have a quality issue such as broken product received, defective products etc.

Please email us at returns@noobness.com for any return/refund requests and we’ll get back to you within 12 hours or alternatively you can contact us at: +91 7827272880 via call or Whatsapp.

Broken products received: In the case of fragile products like Mugs and Framed posters, all issues have to be raised within 7 days from the date of delivery of the product. In order to raise a replacement request, send us pictures of the broken product along with the original packaging in which the product was received by the customer, showing the shipping label and the customer details on it clearly for verification. Cancellations:Cancellations by the customer – In case we receive a cancellation notice and the order has not been processed by us, we shall cancel the order immediately and refund the entire amount back. If we have already printed and shipped the product, we will not be able to approve the cancellation request. In such cases, the product follows the normal lifecycle process.


 

Cancellation by Noobness –

Under certain circumstances it might not be possible for us to accept an order and we may be compelled to cancel the same. We reserve the right to refuse or cancel any order for any reason at our sole discretion. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also ask for additional verification or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after you are charged, the said amount will be reversed back in your account in the within the next 15 working days.Manner of Refund:If the order is cancelled and refund is approved, for any reason the refund is awarded in the same manner as the payment was done in.

 

Reasons for returns:

 

Courier Returns:

Courier Returns occur when the order is undelivered and marked as ‘Returning to Origin’ (RTO). Please find below the potential reasons for the order being marked as RTO

Reasons for undelivered shipment

 

Customer not contactable

 

Incomplete address

 

COD amount not ready

 

Future delivery requested by the customer 

 

Self-pickup requested by the customer 

 

Customer refused delivery

 

Door/premises/office closed

 

Pincode not serviceable


 

Please also note that if the pin code becomes unserviceable after the order is placed, we shall be responsible for the RTO and as a result, refunds will be processed from our end. 

Incorrect Address – If the address provided by you for delivery is found to be incorrect by the courier personnel, and if an address correction is requested, you will be charged Rs. 65 + GST for correcting the address after the shipment has started travelling.

 

 

For return requests you can email us at: returns@noobness.com